Contact

Drive Growth & Improve
Customer Satisfaction
with Salesforce
{Service Cloud}

Drive Growth & Improve Customer Satisfaction with Salesforce
{Service Cloud}

Empower your services organization to provide {outstanding multichannel service} to your customers with Salesforce Service Cloud

Empower your services organization to provide {outstanding multichannel service} to your customers with Salesforce Service Cloud

{Get Better Connected} to Your Customers with Service Cloud

Salesforce Service Cloud allows your service teams to drive growth and improve customer satisfaction by enabling rapid, personalized customer service. From delivering the right answers faster to leveraging insightful analytics, the #1 platform for service can help grow your business.

Faster Case Resolution

Improve the quality and scale of customer support to resolve cases faster

Improve Customer Satisfaction

Support customer interactions on any channel and improve every customer engagement

Increase Productivity

Automate business processes with intelligent workflows that will increase your support team’s productivity

Complete View of the Customer

View actionable insight with each customer interaction and share that with other agents that work with the customer

Track Metrics and KPIs

Get insights quickly with robust reporting and custom dashboards so you can quickly and accurately gauge your services and support functions

Streamline Service Team Processes

Reduce average call times and dramatically improve customer satisfaction and problem resolution

{Get Better Connected} to Your Customers with Service Cloud

Salesforce Service Cloud allows your service teams to drive growth and improve customer satisfaction by enabling rapid, personalized customer service. From delivering the right answers faster to leveraging insightful analytics, the #1 platform for service can help grow your business.

Faster Case Resolution

Improve the quality and scale of customer support to resolve cases faster

Improve Customer Satisfaction

Support customer interactions on any channel and improve every customer engagement

Increase Productivity

Automate business processes with intelligent workflows that will increase your support team’s productivity

Complete View of the Customer

View actionable insight with each customer interaction and share that with other agents that work with the customer

Track Metrics and KPIs

Get insights quickly with robust reporting and custom dashboards so you can quickly and accurately gauge your services and support functions

Streamline Service Team Processes

Reduce average call times and dramatically improve customer satisfaction and problem resolution

{Key Features} of Salesforce Service Cloud

Case Management & Deflection
Agent Workspace
Omnichannel Routing
Cross-Channel Support
Personalization
Customer 360
Productivity Tools for Agents
Knowledge Management
Service Process Automation

{Key Features} of Salesforce Service Cloud

Case Management & Deflection
Agent Workspace
Omnichannel Routing
Cross-Channel Support
Personalization
Customer 360
Productivity Tools for Agents
Knowledge Management
Service Process Automation

Client Testimonial

They helped us from the very beginning and have built the infrastructure that will allow us to scale for the foreseeable future. Would definitely recommend working with them to anyone looking for a partner regardless of the stage of your company.

 

Praveer Melwani
Head of Business Operations & Finance
Figma

Praveer Melwani - Figma
Figma Logo KO

Client Testimonial

Praveer Melwani - Figma
Figma Logo KO

They helped us from the very beginning and have built the infrastructure that will allow us to scale for the foreseeable future. Would definitely recommend working with them to anyone looking for a partner regardless of the stage of your company.

 

Praveer Melwani
Head of Business Operations & Finance
Figma

Case Studies

Learn about how we’ve helped other organizations just like yours, create success with Salesforce Service Cloud!

Case Studies

Learn about how we’ve helped other organizations just like yours, create success with Salesforce Service Cloud!

{Supercharge Your Customer Service Team} with Salesforce Service Cloud

Click the button below to request your {FREE}, no-obligation consultation today!

{Supercharge Your Customer Service Team} with Salesforce Service Cloud

Click the button below to request your {FREE}, no-obligation consultation today!

Our Blog

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Salesforce Service Cloud What Are The Differences Between Salesforce PDOs and SIs?
There are two acronyms commonly used when describing Salesforce consultants: PDO partners and SI partners. And, understanding the differences between PDOs and SIs is the crucial first...
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Salesforce Service Cloud A User’s Guide to a Successful Salesforce Implementation
Implementing Salesforce is a multi-stage process that involves cleansing your existing data, integrating third-party apps and internal systems as well as designing the user experience...
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Salesforce Service Cloud The Independent Software Vendor’s Guide to Loving the AppExchange
It’s time to market your app! Marketing your app on the Salesforce AppExchange requires several different approaches and best practices. ISV partners who leverage Salesforce can grow ...
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Salesforce Service Cloud 5 Reasons to Partner with a Salesforce Certified PDO
In this post, we shine a light on many of the key benefits of partnering with a Product Development Outsourcer (PDO) and why it’s useful to focus exclusively on Salesforce Certified P...
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Salesforce Service Cloud Salesforce AppExchange 101
Introduced by Salesforce in 2005, the AppExchange is a marketplace of 3rd party apps and services to extend the core capabilities of Salesforce as a platform. 
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Salesforce Service Cloud Salesforce Experience Cloud Tips & Tricks
Salesforce Experience Cloud is a quick way to create personalized websites and applications for specific users. Salesforce Experience Cloud, formerly Salesforce Community Cloud, can h...
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Salesforce Service Cloud Salesforce Sales Cloud Tips
A tool is just a tool unless you use it properly. The same goes for Salesforce Sales Cloud. It can drastically improve your sales team's performance, effectiveness, and efficiency, bu...
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Our Blog

Salesforce Service Cloud Questions To Ask A Potential Salesforce PDO
You need to ask the right questions when considering potential Salesforce PDO. Sometimes ISVs do not ask in-depth questions on the process upfront and end up hiring a Salesforce PDO t...
Scott Everhart
5 min read
Salesforce Service Cloud Best Features and Benefits of Salesforce Experience Cloud
Salesforce Experience Cloud will help you get your online business up and running efficiently and allows you to iterate quickly. It will streamline and personalize customer interactio...
Scott Everhart
5 min read
Salesforce Service Cloud Salesforce Invites theCodery and Other Tech Firms to Join Advisory Board
We are excited to announce that Salesforce has invited our CEO, Robert Jacques, to join the inaugural Salesforce Product Development Outsourcing (PDO) Partner Advisory Board. The focu...
Scott Everhart
5 min read
Salesforce Service Cloud What Are The Differences Between Salesforce PDOs and SIs?
There are two acronyms commonly used when describing Salesforce consultants: PDO partners and SI partners. And, understanding the differences between PDOs and SIs is the crucial first...
Scott Everhart
5 min read
Salesforce Service Cloud A User’s Guide to a Successful Salesforce Implementation
Implementing Salesforce is a multi-stage process that involves cleansing your existing data, integrating third-party apps and internal systems as well as designing the user experience...
Scott Everhart
5 min read
Salesforce Service Cloud The Independent Software Vendor’s Guide to Loving the AppExchange
It’s time to market your app! Marketing your app on the Salesforce AppExchange requires several different approaches and best practices. ISV partners who leverage Salesforce can grow ...
Scott Everhart
5 min read
Salesforce Service Cloud 5 Reasons to Partner with a Salesforce Certified PDO
In this post, we shine a light on many of the key benefits of partnering with a Product Development Outsourcer (PDO) and why it’s useful to focus exclusively on Salesforce Certified P...
Scott Everhart
5 min read
Salesforce Service Cloud Salesforce AppExchange 101
Introduced by Salesforce in 2005, the AppExchange is a marketplace of 3rd party apps and services to extend the core capabilities of Salesforce as a platform. 
Scott Everhart
4 min read
Salesforce Service Cloud Salesforce Experience Cloud Tips & Tricks
Salesforce Experience Cloud is a quick way to create personalized websites and applications for specific users. Salesforce Experience Cloud, formerly Salesforce Community Cloud, can h...
Scott Everhart
6 min read
Salesforce Service Cloud Salesforce Sales Cloud Tips
A tool is just a tool unless you use it properly. The same goes for Salesforce Sales Cloud. It can drastically improve your sales team's performance, effectiveness, and efficiency, bu...
Scott Everhart
5 min read